Right of withdrawal

Your Right To Cancel

You are contracting with us as a consumer online you have the right to cancel (under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the "Regulations")), all or part of your contract at any time up to 14 calendar days after the day on which you receive the goods or services you ordered. 

Any paid delivery charge will be included in your refund once we have received all (not part) of your order to the specified address below. Please note that the delivery charge refund will be to the value of standard delivery.

If you wish to cancel (or are considering cancelling) a product you have ordered from us, please be aware that statutory rights of cancellation under the Regulations do not apply to certain products and services (for example, personalised items, bespoke items).

 

Exercising Your Right To Cancel

To exercise your right of cancellation, you must inform us of your decision to cancel within 14 calendar days after the day on which you receive the goods or services you ordered.

You must take reasonable care of the goods while in your possession. You shall send back any goods to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from the contract to us. The deadline is met if you send back any goods before the period of 14 days has expired. You will have to bear the direct cost of returning any goods to us.

Products should be returned in or with their original packaging. You are only liable for any diminished value of the goods resulting from the unnecessary handling of the goods in excess of what is necessary to establish the nature, characteristics and functioning of the goods.

You must return the goods to 

Wimblett Products
Brongest View
Brongest
Newcastle Emlyn
SA38 9ET

Please allow 3-5 business days for your refund to be processed after we have recieved your item(s). 

Where we deliver products to a third party in accordance with your order, you will only be able to exercise this cancellation right if you can return the goods to us.